Refund Policy

Last updated: September 2026

This Refund Policy explains how cancellations, advances and refunds are handled by Pro Diamond Packers & Movers for our domestic packing and moving services.

1. General Principle

We aim to be fair and transparent. Refunds, if applicable, depend on the stage of the booking, costs already incurred, and the notice period given. All refunds are processed after due verification.

2. Advance Payments

In some cases we may request an advance payment to confirm a booking and reserve resources (manpower, vehicle, packing materials). The amount and purpose of any advance will be clearly communicated at the time of booking.

3. Cancellation by Customer

• Before any work has started and with reasonable notice: If you cancel well in advance and no significant costs have been incurred on our side, we will generally refund the advance after deducting any non-recoverable expenses (if applicable). The exact amount will be communicated.
• Short-notice cancellation: If cancellation occurs close to the scheduled date (for example within 48–72 hours) or after packing materials have been purchased / staff allocated, a reasonable cancellation charge may apply to cover costs already committed.
• After work has commenced: Once packing or loading has started, the portion of the service already performed is chargeable. Any remaining balance of advance may be adjusted against work done; refund of the unutilised portion (if any) will be considered on a case-by-case basis.

4. Cancellation or Changes by Us

In the rare event that we are unable to fulfil a confirmed booking due to reasons on our side (for example vehicle breakdown, staff unavailability that cannot be substituted), we will inform you as early as possible and either:

• Reschedule the move to a mutually convenient date, or
• Refund any advance paid for the cancelled service in full.

5. Partial Services / Scope Changes

If the actual volume or scope of work is significantly less than originally estimated and agreed, and this is confirmed at the time of the move, charges will be adjusted accordingly. Any excess advance may be refunded after the service is completed and accounts settled.

6. How to Request a Refund

To request a refund or discuss a cancellation:

• Contact us promptly by phone at +91 97111 74888 or through the contact details on our website.
• Provide your booking reference (if any), name, phone number and reason for the request.
• We will review the request and respond with the applicable refund amount and timeline.

7. Processing Time

Approved refunds are normally processed within 7–14 business days after confirmation, depending on the payment method originally used. Bank or payment-gateway timelines may add a few additional days.

8. Non-Refundable Items

The following are generally non-refundable once incurred:

• Cost of packing materials already purchased specifically for your move and not reusable by us.
• Charges for work already performed (packing, loading, transportation, unloading).
• Third-party costs that cannot be recovered (e.g., certain permit or access fees if already paid).

9. Disputes

If you are not satisfied with a refund decision, please contact us so we can review the matter. We will try to resolve concerns fairly and in accordance with applicable law.

10. Contact for Refund Queries

Pro Diamond Packers & Movers
H.No. 201-202, New Palam Vihar, E-Block Phase-II,
Gurgaon, Gurugram, Haryana 122017
Phone: +91 97111 74888
GSTIN: 06ECCPB7138C1Z3